FAQ

1. What types of products does Promotional Products And Elite Inc. specialize in?

We are a premier trading company specializing in high-quality home goods and exceptional lighting fixtures. Our curated collection focuses on bringing timeless design and warmth into your space, featuring signature pieces like vintage floor lamps and Mid-Century Modern arched floor lamps.

2. Can your floor lamps be used for task lighting, like reading?

Absolutely. Our vintage and Mid-Century Modern arched floor lamps are engineered to be the ideal choice for reading lamps. They provide the perfect balance of targeted task lighting for reading or working, alongside a soft, ambient glow to warm up the room.

3. Which rooms are your lighting fixtures best suited for?

Our versatile designs are curated to seamlessly complement multiple areas of your home. They are ideal for adding character to your living room, creating a cozy ambiance in your bedroom, or bringing a touch of sophisticated, focused light to your home office.

4. Are bulbs included with the vintage and arched floor lamps?

To give you full control over the ambiance of your space, our lamps generally do not include light bulbs unless specified in the product description. This allows you to choose the exact color temperature (such as warm white for a vintage feel) and brightness that best suits your home.

5. What materials are used in your Mid-Century Modern lamps?

We prioritize craftsmanship and authentic aesthetic value. Our Mid-Century Modern and vintage-inspired pieces utilize premium materials—ranging from sturdy, brushed metals and real marble bases for stability, to high-quality natural textile shades that diffuse light beautifully.

6. Do your lamps require assembly, and is it difficult?

Some minor assembly is required for our larger pieces, particularly our arched floor lamps, to ensure safe transport during shipping. Every lamp comes with a detailed, step-by-step instruction manual and all necessary hardware. Most customers find they can easily assemble their new lamp in 15–20 minutes.

7. What is your shipping policy for larger home goods and lighting fixtures?

We partner with reliable global and domestic freight carriers to ensure your items arrive safely. Because lamps and home goods can be fragile and oversized, we use specialized, high-density foam packaging. Shipping times and tracking details will be provided at checkout and via email as soon as your order leaves our warehouse.

8. What should I do if my lamp arrives damaged or has a defect?

We hold our inventory to strict quality and material integrity standards. However, if your order is damaged during transit, please contact our customer support team within 48 hours of delivery with photos of the packaging and the item. We will promptly arrange a replacement or a full refund at no extra cost to you.

9. Are your lighting products compatible with smart home systems?

Yes, most of our floor lamps utilize standard screw-in bulb sockets (such as E26 or E27). This makes them fully compatible with standard smart bulbs (like Philips Hue) and smart plugs, allowing you to seamlessly integrate our vintage aesthetics into your modern smart home ecosystem.

10. What is your return policy?

We want you to love how our pieces accentuate your home. If you are not completely satisfied with your purchase, you can return your item in its original packaging and unused condition within 30 days of delivery for an exchange or refund. Please review our full Returns & Exchanges page for specific guidelines.